Complaints and Complaints Committee

I have a complaint, but how does this actually work?

Dr. Harun Alakaya takes your complaint seriously and handles it confidentially. A complaint is simply an unpleasant term used when someone is not satisfied with a result or service. We are committed to quality and safety; your complaint gives us an opportunity to learn and improve. This way, we can better implement our processes and policies.

We are all human; you may be dissatisfied for any reason. We recommend that you first discuss your complaint directly with the treating professional or staff member. We want to work with you to find an appropriate solution, and we can only do this together.

Also, don’t forget to read the frequently asked questions; sometimes the answers may already be there.

If you still wish to submit a complaint, you can forward it to the complaints coordinator. They will help you find a solution for your complaint and keep you informed about the complaint process.

Since we value your opinions and experiences, we have an independent external complaint handling process for our complaint procedure. You can submit your question or complaint to the independent Complaints Office.

Here you can find proof of our records.

A Complaints Office employee will try to resolve your complaint with information and advice and may connect you with an independent complaints officer. This person can mediate between you and us to help find a good solution together.

You can reach the Complaints Office by calling +90 536 068 16 43 from Monday to Friday, between 09:00 and 17:00.

Alternatively, you can send an email to info@drharunalakaya.com

For more information, you can also contact our clinic directly.